SM Black Box Consulting LLC empowers people to think INSIDE, OUTSIDE, AND ALL AROUND their boxes through the application of human-centered design thinking. Human-centered design is the key to creating better products, services, and internal processes because it focuses on the people who use the products or services or who are the subject of the processes.  Human-centered design thinking challenges assumptions, and it provides the tools for redefining problems, creating innovative solutions, and prototyping and testing such solutions.  ​